What is a member?
We want every customer to feel valued. That's why we offer a free membership – so you can enjoy 5% off every time.
Learn more about membership here
How do I become a free member?
Click the icon in the top right corner and choose "Login or register." Fill out your details, press "Continue", and you're all set.
Sign up as a member
Do I have to buy anything to be a member?
No, there's no commitment. Membership is our way of saying thank you – with 5% off every purchase.
How do I get the most from my membership?
Subscribe to our newsletter to unlock your welcome offer, receive exclusive promotions, early product releases, birthday treats, and more.
Subscribe to newsletter
Why are there two different prices on the website?
We have a normal price and a lower member price. You can register as a member for free here. There are no strings attached to our membership.
Why don't I get the member price?
If you're not logged in as a member, you won't see the 5% discount. Log in – or sign up free – to receive your lower price.
What is auto-ship?
Auto-ship ensures your favorite products arrive when you need them – automatically. Get 8% off the normal price. Edit, pause, or cancel anytime through your account.
How do I set up auto-ship?
Once logged in as a member, select "Auto-ship" on the product page, choose your delivery schedule, and add to cart. Repeat for more products, then proceed to checkout.
What if a product on auto-ship is out of stock?
We'll ship it as soon as it's back – no action needed.
What if a product on auto-ship is discontinued?
You won't be charged, and that item will be removed from your auto-ship subscription.
What if a product on auto-ship is on sale?
You always get the best price – if a promotion beats your discount, you'll automatically get the lower one.
When do I get information about my next auto-ship order?
Before each shipment, you will be notified in advance of the upcoming delivery. This notification will remind you of the possibility to pause or terminate the subscription before the order is renewed/processed.
When will I be charged for an auto-ship order?
Your credit card will be charged when the auto-ship order is processed.
Do I need to be a member for auto-ship?
Yes. A member account allows you to manage your auto-ship subscription. You also get 3% extra off on top of your 5% member savings.
How do I get free shipping?
Orders over €49 (excluding delivery) qualify for free Parcel Shop or Home Delivery options, depending on your country.
Where do you ship from?
All orders are shipped from our warehouse in the Netherlands.
Which carriers ship to my country?
We cooperate with the major shipping carriers GLS, DHL, UPS, and SENDING – see your options at checkout.
What is the delivery time?
Orders are processed within 24–48 hours on weekdays. Delivery time depends on location. Check your country's expected delivery time here.
Do you ship outside the EU?
Yes. We ship to several EU-bordering countries. Some destinations may include duties or require customs clearance. UK orders are DDP (no surprise fees).
What's the difference between Home Delivery and Parcel Shop?
Home Delivery: Direct to your door. One attempt, then a pickup point.
Parcel Shop: Sent to your selected pickup point. Not available everywhere.
Learn more about delivery
Can I shop without becoming a member?
Yes. But as a guest, you won't receive our 5% member discount. Membership is free, with no obligations.
Become a member
How do I change the site language?
Scroll to the footer to switch your language. Prices will adjust to your local currency.
Where do I apply a promo code?
In your cart (top right), or during checkout under "Payment info."
Where can I find deals?
Head to our Sale page to explore current offers.
Check out our Sale →
How do I leave a review?
Visit reviews.io and share your feedback – we'd love to hear from you.
Why won't my password work?
Click "Forgot your password?" on the login page and follow the instructions. Check spam or search your inbox for "Vitalized." Still no luck? Contact Customer Support here.
Received an "in-stock" alert, but it's sold out?
High demand can mean products sell out quickly – even after restock alerts go out.
How do I get a VAT-free invoice?
This is only possible if you are a reseller with a VAT number. For this, you need to have a Partner account with us.
Become a partner
How do I find a product?
Use the search bar or browse by Nutrient type or Health benefit via the menu.
Where are the supplement facts?
On the product page – in the information box next to the product image on desktop and under on mobile.
How do I use the product?
Follow the usage instructions printed on the label and listed online.
Where can I find the expiry date?
Vitalized: at the bottom of the container
Life Extensionᴱᵁ: at the bottom of the container
Life Extension: on the label under the QR code
Quicksilver Scientificᴱᵁ: on the box and the label below the barcode
Quicksilver Scientific: on the label under the barcode (if the date is in the past, it shows the manufacturing date. The expiry date is product-dependent typically 18 or 24 months from this date.)
Which payment options are available?
We accept major cards (Visa, MasterCard, American Express), bank transfer, as well as PayPal, Klarna, Apple Pay, iDeal, Sofort, and Google Pay.
Is my payment secure?
Yes. We use SSL encryption and comply with GDPR to ensure your data is protected.
Can I pay in my local currency?
Yes. Change your site language in the footer, and your local currency will be displayed.
Can I change the payment after I order?
Yes, it's possible. Contact our Customer Support team if needed.
Can I pay via bank transfer after receiving my order?
No. Your order will be shipped upon receipt of payment. Normally, the transfer takes approximately 2 working days.
Credit card not working?
Reach out to our Customer Support for help.
Contact us
No free shipping applied?
Double-check that your cart total is over €49 (excl. delivery). If it is and the discount hasn't applied, contact our Customer Support here.
How do I remove an item from my cart?
Click the "X" next to the item in your cart. Adjust quantity here too.
Can't place your order?
Make sure you've:
✔ Selected shipping
✔ Selected payment
✔ Accepted the Terms & Conditions
✔ Check that your house number is separated from your address
I can't check out/place my order/pay?
Please check if you have completed all of the following steps:
✔ Select a shipping method
✔ Select a payment method
✔ Accept our Terms & Conditions
✔ Check if your house number has been separated from your address
Still issues? Please contact our Customer Support here.
Payment restrictions?
Some items are restricted by payment provider rules. Try a different payment method or contact Customer Support here.
Order cancelled automatically?
Reach out to Customer Support here – we'll sort it.
Missing order confirmation?
✔ Check your inbox and spam folder
✔ Search "Vitalized" in your e-mail
Still no e-mail? Contact our Customer Support to confirm your order.
Contact us
How can I track my order?
You'll receive tracking e-mails from the shipping provider. Or track it via your Vitalized account: My account > Orders > Expand > Package tracking.
How do I reorder?
Log in, go to "Orders," find the previous order, click the three dots (...), and select "Repeat order." Adjust as needed.
Damaged or defective item?
E-mail info@vitalized.com with photos and the order number. We'll arrange a refund or replacement.
